MattaNutra support
How can we help?
Help with MattaNutra plans, orders, AI connections, and privacy requests.
Email our support team
[email protected]We aim to send a first response within two business days. Our business days are Monday–Friday in Bangkok time (UTC+7), excluding Thai public holidays. This is a response target, not a guarantee of resolution within that time.
Plans and orders
Include your order or plan reference, the email used at checkout, and a short description of the problem. For cancellation, returns, delivery, or refunds, tell us which merchant and order are involved so we can help you reach the responsible seller. Do not email payment card details, passwords, access tokens, or private checkout links.
AI connections and account access
General service information is public. Creating plans, preparing a checkout, viewing orders, contacting support through an AI assistant, and submitting feedback require sign-in. Tell us which AI assistant you use and the error you see. For older anonymous orders or lost access, contact us; a new account does not automatically claim an older order.
Privacy and account requests
To request access, correction, or deletion of your information, email us from your account address with the subject “Privacy request”. If your sign-in provider does not share an email address, tell us which sign-in method you use. We may need to verify ownership before helping. Disconnecting an AI assistant or letting an access token expire does not delete records already held by MattaNutra.
Wellness questions
Our team provides product and service support. MattaNutra provides general wellness information and is not an emergency or medical service. Contact a qualified healthcare professional for personal medical concerns.